aimentions 90-day money-back guarantee

1. Our Guarantee

We're confident in our ability to improve your visibility in AI search.

If you enrol in our 90-Day AI Visibility Guarantee Programme and do not achieve a measurable improvement in your AI search visibility within ninety (90) days, we'll refund 100% of the management fees you've paid during that period, subject to the conditions outlined below.

The guarantee is available exclusively to eligible AI SEO Growth customers who formally enrol in the programme.

2. Eligibility Requirements

To qualify for the guarantee, you must satisfy all of the following conditions:

1. Programme enrolment. You must formally enrol in the 90-Day AI Visibility Guarantee Programme and sign the applicable programme terms before your Growth Agreement begins. The guarantee does not apply automatically to other services.
2. AEO partner of record. You must appoint aimentions as your official Answer Engine Optimisation (AEO) partner of record for the duration of the programme. You must not engage other agencies or providers to undertake overlapping AEO activities without our prior written agreement.
3. Payment. All invoices must be paid in full and on time. Accounts with outstanding or overdue payments are not eligible for the guarantee.
4. Google Search Console. You must connect your website's Google Search Console account on the first day of your Growth Agreement and maintain that connection throughout the programme.
5. Agreed questions and strategy. You must review and approve the target questions, AI platforms, markets and overall growth strategy on the first day of your Growth Agreement. These will form the basis of your performance measurements and must remain consistent throughout the programme unless changes are agreed in writing.
6. Implementation. You must implement our reasonable recommendations, including website improvements, content updates, technical SEO changes and other agreed actions, within fourteen (14) days of receiving them, unless otherwise agreed in writing.
7. Cooperation. You must provide all necessary information, permissions, access and approvals reasonably required for us to deliver the agreed services. You must respond to reasonable requests and actively cooperate with our team.
8. Website and business stability. You must not make significant changes to your website, domain, technical infrastructure, content strategy, brand positioning, products or services that could materially affect the agreed strategy without our prior written agreement.
9. Service continuity. Your Growth Agreement must remain active and uninterrupted throughout the ninety (90) day programme.
10. Public participation. You must agree to participate in our Build in Public initiative, allowing aimentions to reference your company name, logo, partnership, strategy and results across our website, case studies, social media and other marketing materials.

3. What Constitutes a Result?

A result is defined as a measurable improvement in your brand's visibility across the agreed AI search platforms and target questions, compared with the baseline established at the beginning of your Growth Agreement.

This includes an increase in the frequency with which your brand is mentioned, recommended or cited in AI-generated responses.

Performance will be assessed using aimentions' established tracking methodology, based on the questions, platforms and markets confirmed on day one.

For clarity, a measurable improvement means a positive change in the agreed visibility metrics over the measurement period. Results will be assessed using a consistent methodology and comparable data.

The guarantee does not extend to specific rankings, website traffic, leads, conversions, sales or revenue.

4. Circumstances Outside Our Control

The guarantee does not apply where our ability to deliver or measure results has been materially affected by circumstances outside our reasonable control, including:

• Significant website changes, redesigns, migrations or technical modifications.
• Changes to brand positioning, products, services, business model or target audience.
• Removal, reversal or modification of recommended content or technical improvements.
• Changes to the agreed questions, AI platforms, target markets or growth strategy without our written consent.
• Website outages, indexing restrictions, security incidents or other technical issues outside our control.
• Changes or disruptions to third-party search engines, AI platforms or their underlying technologies that materially affect our ability to deliver or measure results.
• Failure to maintain required integrations, access or permissions.
• Activities undertaken by other agencies or providers that materially interfere with the agreed AEO strategy.

An exclusion will only apply where the relevant circumstances have materially affected our ability to deliver or measure the agreed results.

5. Build in Public Participation

As a condition of participating in the programme, you grant aimentions permission to reference your company name, logo, partnership and performance results in our marketing and promotional activities.

This may include:

• Publishing case studies documenting our work together.
• Sharing progress updates and performance improvements on social media.
• Referencing your business on our website and in sales materials.
• Sharing examples of strategies, recommendations and improvements delivered during the programme.

We may publish accurate, non-confidential information about the partnership and its results without requiring separate approval for each publication.

We will not disclose confidential commercial information, sensitive financial data or unpublished strategic information without your prior written approval.

Permission to use your company name, logo and previously published case studies will continue following completion of the programme, unless otherwise agreed in writing.

6. How to Request a Refund

If you have not achieved a measurable improvement after ninety (90) days, you may request a refund by emailing [email protected] within fourteen (14) days following the end of your guarantee period.

We will review your account, performance data and compliance with the programme conditions.

If all eligibility requirements have been met and no measurable improvement has been achieved, we will refund 100% of the management fees paid during the initial ninety (90) days.

Approved refunds will be returned to the original payment method within fourteen (14) business days.

7. Exclusions and Non-Refundable Charges

The guarantee applies exclusively to management fees paid directly to aimentions.

The following costs are excluded:

• Publisher placements, backlinks and citation costs.
• Content creation, production and distribution expenses.
• Advertising and third-party media expenditure.
• Third-party software, tools and services.
• Any separately agreed costs outside the management fee.

The guarantee applies only to the initial ninety (90) days of your first eligible Growth Agreement and may only be claimed once per customer or business.

8. Failure to Meet Programme Conditions

Where a customer fails to meet any of the eligibility requirements, aimentions will notify them of the issue.

Where the issue can reasonably be corrected, the customer will have seven (7) days from notification to resolve it.

If the issue is not resolved within that period, or cannot reasonably be remedied, the customer may become ineligible for the guarantee.

A failure to connect Google Search Console, approve the agreed questions or sign the programme terms on day one cannot be retrospectively remedied unless aimentions expressly agrees in writing.

aimentions will not unreasonably withhold a refund where the customer has substantially complied with the programme requirements and any failure has not materially affected our ability to deliver results.

9. Other Charges and Statutory Rights

Except as expressly provided under this guarantee or required by applicable law, all fees are non-refundable.

We do not provide refunds or credits for partial billing periods, unused services or services already delivered.

Nothing in these terms excludes or limits any statutory rights or remedies that cannot lawfully be excluded.